NOTEMPO is a registered trademark.
By placing an order it is implied that you have read and accepted our terms and conditions as listed below.
1 – SCOPE
These General Terms and Conditions of Sale are applicable to all NOTEMPO contents in www.notempo.eu website.
The term “Customer” is to be understood as any registered company o person (stores, galleries, design studios, agents) who enters into a legal transaction with NOTEMPO for purposes that predominantly are inside his trade, business and profession. The resale for commercial or professional reasons of NOTEMPO products purchased are allowed.
NOTEMPO reserves the right of deciding the nature of a legal transaction between NOTEMPO and what is considered an “end customer” (an individual consumer).
NOTEMPO may modify these General Terms and Conditions of Sale at any time. Therefore, the Customer is asked to accept the General Terms and Conditions of Sale in force at the time of purchase, a copy of which will be sent to the Customer to the e-mail address provided him/her.
2 – PRODUCTS
All NOTEMPO products are individually handmade in Sicily, Italy. As a handmade pieces and with all the efforts to keep faithful to every little detail, slight variations may occur due the nature of the products, techniques and materials.
In consequence, NOTEMPO does not fully guarantee a perfectly clear identity of final products as shown in the website, catalogue or technical sheets, or identical finishes in two or more pieces manufactured by our artisans.
3 – ORDERS
Valid name, e-mail address and address is required to purchase the order.
All the orders will be opened as pro-forma invoice.
A 50% (fifty percent) advance payment deposit is required to settle all standard orders. The remaining 50% (fifty percent) final balance is required once the order is completed and before the shipment.
Notempo requires to make each payment via bank transfer as indicated by NOTEMPO with written notice. To get our bank details, please send an email to: firstname.lastname@example.org
The Customer is advised to send proof of his/her bank transfer.
Products are handmade upon receipt of the order and deposit. Cancellation will not be accepted after 5 (five) working days from the deposit confirmation date. A 30% (thirty percent) restocking fee will be applied to any cancellations received after the deposit confirmation date.
4 – PRICING
All prices are in Euro, and do not include VAT, or any other taxes, duties and related shipping costs. Prices includes packaging, specifically made for each product.
The price of each product is displayed in an official pricelist, available upon request. However, orders with personalized or custom-made pieces will be subjected to a price variation, accepted in writing by the customer.
NOTEMPO reserve the right, without prior notice, to change specifications and prices on products.
5 – LEAD TIME
NOTEMPO start the production after receipt of deposit payment. Lead time depends of the product requested and is usually fixed between 12 and 24 working weeks (twelve and twenty-four) . Delivery time is not included.
For pieces with custom specifications or large quantities orders NOTEMPO reserve the right to agree with the costumer on a time of delivery, accepted in writing.
NOTEMPO reserve the right of applying a storage fee, for all orders that remain in the warehouse for more than 4 (four) weeks since the notification that the product is ready to be delivered.
6 – RETURNS
No returns will be accepted without written consent from NOTEMPO. Unauthorized returns will be refused at costumer’s expense. Return might be accepted within 10 (ten) days from date of delivery. NOTEMPO will charge a 30% (thirty percent) restocking fee. The return shipment and any taxes and duties will be at customer’s expense.
The refund will be issued within 10 (ten) business days, after the piece reach our warehouse and is confirmed to be in the same state it was initially shipped. All products must be returned in their original packaging and must be accompanied by the purchase invoice.
Returns for custom pieces are not accepted.
7 – LIABILITY
All NOTEMPO products are carefully handmade, for this reason small workmanship imperfections should be considered as an added value of authenticity.
NOTEMPO warrants the pieces to be free from defects in materials before the shipment. NOTEMPO can provide to the customer photographs of his/her ordered pieces, prior to shipment, to ensure that pieces are indeed within the expected result.
NOTEMPO is not responsible for delay, loss or damage in transit.
NOTEMPO is not responsible for natural material alterations (color or tonality changing, fading, slight deformations, stain or crack formation) after the products has been delivered.
NOTEMPO is not responsible for cases of force majeure (total or partial strikes internal or external to the company, legal restrictions, computer or machinery breakdowns, electrical breakdowns, telecommunication halt included Internet, transport delay, adverse weather conditions, serious illness or injury). Force majeure will cause the suspension of the order and, after 12 (twelve) weeks, reserve the right to cancel the order or change agreement, without damages for liability.
8 – INTELLECTUAL PROPERTY
NOTEMPO owns the intellectual property right upon the products and the website, pictures, catalogues and technical sheets and information. Consequently, total or partial reproduction of the elements is formally prohibited.
9 – COMPETENT COURT
These General Terms and Conditions of Sale are governed by Italian law.